What should I include in an integration support request?

Describe the integration goal or failing request without sharing credentials, signing links or document contents.

Steps#

1. Identify the application you are connecting and your organization’s plan.
2. For a failure, include the action attempted, timestamp with timezone and HTTP status if available.
3. Include a sanitized error message or request identifier, excluding authorization headers and private payloads.
4. Say whether the problem affects every request or a specific operation.
5. Open the support form, enter your name and email, and select API & Integrations under Issue Category.
6. Add a subject and your sanitized details under Describe your issue. Ask for the current documentation and setup route if these are unclear. Review the form before submitting; never attach credentials or private document contents.

The form above shows a prepared example. It does not confirm API provisioning or ticket delivery.

Related: Sign in · Prepare a support request.