How do I send a signing reminder?

A document owner can use Send reminder on a pending document.

Updated

A document owner can use Send reminder while a document is pending. Demand Signatures confirms when it accepts the reminder request, but that confirmation does not prove the message reached the recipient's inbox.

Steps#

  1. Sign in and open Documents.
  2. Open the document with a Pending status.
  3. Check the recipient list to confirm who has not completed signing.
  4. Select Send reminder at the top of the document page.
  5. Wait for the confirmation message. If the request fails, record the error instead of repeatedly selecting the button.
  6. If the recipient still cannot proceed, ask for the error wording without asking them to forward their signing link.

Screenshots#

A pending document with its Send reminder button and waiting recipient

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